Domestic Shipping Policy
Processing & Production Timelines
- Individual Retail Orders: All standard online orders are custom-made to order. Please allow 3 to 5 business days for production and quality inspection before your item is packaged and handed to the shipping carrier.
- Bulk & Corporate Service Orders: Production timelines for bulk case quantities (such as 25+ unit tumbler orders) are determined on a per-job basis and will be explicitly stated on your bid. Production begins only after your design proof is approved and deposit payment is cleared.
- Please note: Orders are not processed, manufactured, or shipped on weekends or holidays.
Shipping Rates & Geographic Restrictions
- We ship exclusively within the United States. We do not ship internationally at this time.
- Shipping charges for your retail orders will be calculated in real-time and displayed clearly during the checkout process.
Shipment Tracking & Delivery
Once your order is handed to the carrier, you will receive an automated shipment confirmation email containing your tracking number. Please allow 24 to 48 hours for the carrier system to update its tracking status.
Lost, Stolen, or Damaged Packages
We package all double-walled stainless steel goods securely to prevent denting. However, our business is not liable for products damaged or lost during transit by the shipping carrier.
- If your order arrives damaged, please save all packaging materials and damaged goods, take clear photos immediately, and contact us at sales@emilaserprecision.com within 72 hours so we can assist you in filing a carrier claim and fast-tracking a replacement.
